Frequently asked questions
Shipping & Pickup
I am now offering local pickup again! Simply choose "Local Pickup" upon checkout! Once your order is ready, and exact address will be sent to you.
Shipping fees are as follows:
British Columbia, Alberta, Saskatchewan, Manitoba
Orders under $75 - $10
Orders over $75 - FREE
Ontario, Quebec, Newfoundland & Labrador, New Brunswick, Nova Scotia, PEI
Orders under $75 - $15
Orders over $75 - FREE
Yukon, Northwest Territories, Nunavut
Orders under $75 - $20
Orders over $75 - FREE
Returns & Refunds
Due to the nature of bath products I do not offer refunds or exchanges. If your order has any problems, please contact me within 10 days of shipment, and we will figure out a solution!
Interested in wholesale? Fill out an application here, and I will email you back as soon as I have reviewed your application. At that time you will be sent a wholesale package!
Order Processing Times
Everything is always made fresh. I only keep a handful of items in stock. Order processing can take up to 7 business days. Most of the time I can have your order ready in 2 business days. If you would like to know how quickly you can get your order, shoot me an email!
During sale events or holiday times, processing could take up to 14 business days.
My product has turned yellow/brownish. What's wrong?
There are a few products that may discolor over time. These can include:
Tiny Treats Soap Co products are made using pure ingredients and contain no ultraviolet stabilizers. In bright sunlight or under florescent lights they can turn yellow or have the natural color of the product fade. This does not change the scent or degrade the product in any way. To avoid this from happening, keep your products away from the window or from bright overhead lights or lamps.
Another reason for discoloration is due to the fragrance. Some fragrances contain small amounts of vanilla to produce their wonderful aroma. Vanilla is a flavor derived from orchids. Vanilla pods start out very green and then darken to brown as the pod ages and ripens. The darkening of the vanilla bean is caused by various reactions in some of the components — mainly the vanillin. Vanillin is the organic compound that gives vanilla its flavor. Vanillin discoloration is a 100% natural process that can be slowed by adding chemicals to stabilize the fragrance (which I will not do). Even then, the reaction and discoloration will still occur slowly over time. This color can range anywhere from a slight yellow all the way to a dark brown (the same color as a dried vanilla pod and real vanilla extract). This does not affect the quality of the product.
My bath salts appear to be wet. Are they safe to use?
Tiny Treats' Salt Soaks contain Dead Sea salt. The Dead Sea has greater concentrations of minerals than any other ocean. The higher the concentration of minerals in the salt, the wetter they become. This does not affect the quality of the salts whatsoever.
Where can I buy your products in person?
There are a handful of locations that carry our prodcuts, but inventory varies by store. It is best to contact the store directly to see what products they have. If a particular location doesn't carry the item you are looking for, you will need to place an order on the site!
Are any of your ingredients verified by ECOCERT?
Yes! We do carry a few items that are ECOCERT approved. These raw ingredients include our Shea Butter, Dead Sea Mud, Fractionated Coconut Oil, and Vitamin E oil.
ECOCERT is the world's leading certification body for organic farming, natural & organic cosmetics, textiles, food quality and safety, fair trade, forestry practices, and home-use products. The philosophy behind ECOCERT's establishment was to become the driving force behind sustainable economic growth that values our environment and natural resources, work towards healthier alternatives and solutions, as well as set the international standards required to unite global efforts in sustainable development.
ECOCERT Greenlife, a subsidiary body of ECOCERT, is responsible for approving and certifying non-food products including natural or organic cosmetics and raw materials. Established in 2009, it supports cosmetic companies that seek to join this revolutionary movement towards safer, more socially responsible, and planet-friendly long-term solutions.
How to use Gift Cards
Select "Cash" for payment and enter in your gift card number under the "Add a Note" box on the Cart page. Your gift card will be processed manually and if there is any remaining balance left owing, you will be emailed an invoice to be paid.
Payment is due within 24 hours of the invoice being sent. If no payment is received, the order will not be made until payment is made.